How do i know once my order is confirmed?
Once your order is placed you will be directed to the order confirmation page.
You can find details of your order on the Website under track order/My Orders.
E-mail confirmation is sent to your registered e-mail ID.
SMS confirmation sent to your registered mobile number.
I tried to make a transaction, but it failed. What do i do?
If the amount has been deducted from your bank or card, don't worry; it will be refunded to the same account within 3-5 business days.
Meanwhile, please wait a while and try again, preferably using a different payment method.
These are the payment methods we accept:
Debit Card
Credit Card
Net banking
Leading e-wallets
Do you take orders over the phone?
Rarely, to avoid any confusion in the order section and payment, we do not advise giving orders on phone calls. In case you need any assistance in placing an order, then place a call to our customer service executive or drop a WhatsApp Message and we’ll be sure to assist you with any issues in placing the order.
I want to place an order with the COD method, is this possible?
Yes, we do provide COD (Cash On Delivery) in India.
I have already placed my order; can I add more items to the same order?
No, once an order has been placed, you cannot add more items to the same order. You can place a new order.
Can I change my delivery address or mobile number once the order is placed?
You can email us at info@ikonikbez.com to inform us about such a situation. We will try our best to get the same resolved if the order is not shipped.
Do you take bulk orders?
Yes, for bulk order you can call or email our customer care team.
How to check the status of my order?
To check the status of your order, you can visit our website and log into your account. Once logged in, navigate to the "Order History" or "My Orders" section.
I placed an order twice.
In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately. We will cancel one of your orders and your refund will go back via the payment method you used when placing your order.
Can i pre-order a saree that is sold out?
All items are in stock unless specified as ‘SOLD OUT’. We would like to inform you that items in your shopping cart can still be bought by other customers unless you complete your order. If you would like to purchase a product that has been sold out or is out of stock, please email us at ⦁ info@ikonikbez.com, or else you can also reach us at ⦁ +91 9924553399.
I would want to cancel my order.
Yes, you can cancel your order within 24 hours of placing it. However, if the order has already been processed or shipped, cancellation may not be possible. It is recommended to contact our customer service team as soon as possible to check the status of your order and request cancellation if applicable.
I am an international customer but want delivery in india. Is this possible?
Yes, international customers can receive delivery in India. Many online retailers and shipping companies offer international shipping services to India, allowing customers from around the world to have their orders delivered to Indian addresses.
What is cod (cash on delivery)? Are there any additional charges for cod orders?
COD refers to Cash On Delivery. It doesn't matter if you don't have a Credit/Debit card or online shopping is not your forte. IkonikbeZ offers you the option of paying for the purchase at your doorstep. Just place your order and make a cash payment to our COD partner upon the delivery of your item. IkonikbeZ does not offer COD at all locations. Please enter your pin-code to check the availability of the COD option at your location.
Can I return the product to the delivery person if I do not like it?
We accept return requests only if there is any defect or mistake from our side. We do not accept return requests in any other circumstances.
Are there any shipping charges?
No, Shipping is free on any order value.
What should I do if I miss the delivery?
We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice; each attempt on a consecutive day. Thus if you have missed the delivery, please do not worry, we will try to attempt again.
Do you deliver all over India?
Yes, In fact, we deliver worldwide.
What is your Return & Refund Policy?
We offer a free return policy for domestic and international orders. In case of a return, you have to contact us on our WhatsApp number +91 9924553399 or you can directly email us at info@ikonikbez.com. We accept the return request if you have received a defective piece and provide videographic evidence for the same.
Note that blouses and custom orders are not refundable as they are made for you as per your preference. You can check out our Return and Refund Policy for more details.
We offer refunds on the orders once they pass our quality check within 1-3 days after we receive the returned products. The refund amount will be transferred to the same account used to make the payment.
Are there any hidden charges?
There are no hidden charges.
What if the amount got debited from my account, but I have not received any confirmation mail and message?
Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Do not worry, please send us a mail at info@ikonikbez.com and we'll sort it together.
What should I do if my payment fails?
If your payment fails, you can complete the order with the COD option or retry the payment using a different payment method.
How do I cancel my order?
For cancelling the order, kindly reach out to our customer care number or email us immediately before the dispatch of the order. Once the order is dispatched the order cancellation is not possible.
How do I place a cancellation request?
If you wish to cancel an order, please ensure cancelling it within 12 hours of placing the order.
I am facing issue placing the cancellation request?
You can raise a cancellation request with your order number clearly stated - by sending an email for Help to info@ikonikbez.com. Mention the reason for the email and order number in the email's Subject Line.
Do all sarees come with a blouse piece?
All the products listed on our website have detailed product descriptions. When you click on the product you like, you will be taken to the product page. This product page will have all the information about the product, what it will include, product material, color, washing technique, and other such information. Check them out carefully.
What is the dimension of the Blouse?
Our sarees are 80 cm meter in length for Blouse Fabric.
What is the dimension of the saree?
Our sarees are 5.5 meters in length for sarees without blouse piece and 6.5 meters for sarees with blouse piece and the width is approximately 47-49 inches.
Are the products shown on the website accurate?
Products on our website are handmade. We take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints, or embroideries of the product image you see on your monitor/mobile phone screen/laptop, etc., and the actual product. However, since these are mostly handloom products there could be very minor changes. And we believe imperfection adds to the charm of handloom!
Do you customize Blouse?
Yes we do customize blouses as per the requirement of the customer. You can contact us with your requirement on ⦁ info@ikonikbez.com
How can I find out about the details about the product sizing, material and colour?
All the products listed on our website have detailed product descriptions. When you click on the product you like, you will be taken to the Product Page. On this page, you can find product sizes, material, colour and washing Instructions mentioned in details.
